Greetings and welcome to A2Z2GO.com, your premier online destination serving both buyers and vendors alike. Our platform provides a seamless marketplace for individuals and businesses to engage in the buying and selling of goods, catering to a diverse range of needs and preferences.
Before engaging with A2Z2GO's services, it is imperative for all users, whether buyers or vendors, to thoroughly review and acknowledge our Terms of Service and Data Privacy Policy. These documents outline the rights, responsibilities, and obligations of all parties involved, ensuring transparency, trust, and compliance with applicable laws and regulations. By familiarizing yourself with our Terms of Service and Data Privacy Policy, you empower yourself to make informed decisions and safeguard your interests while utilizing our platform. We are committed to upholding the highest standards of integrity, security, and confidentiality in all aspects of our operations, and our policies reflect this commitment. Should you have any questions or require further clarification regarding our Terms of Service or Data Privacy Policy, please do not hesitate to contact our dedicated support team. We are here to assist you every step of the way, ensuring a positive and rewarding experience for all users of A2Z2GO.
Thank you for choosing A2Z2GO. We look forward to serving you and facilitating seamless transactions between buyers and vendors.
1. Return and Refund Policy
Return Eligibility1-1. Time Frame: Buyers are able to return or file claims for returns or refunds within 7 calendar days from when the item/s have been delivered to the address provided during checkout.
| Day | Calendar | Remarks |
| 0 | Monday, August 1, 2022 | Date of purchase |
| 1 | Tuesday, August 2, 2022 | |
| 2 | Wednesday, August 3, 2022 | |
| 3 | Thursday, August 4, 2022 | |
| 4 | Friday, August 5, 2022 | |
| 5 | Saturday, August 6, 2022 | |
| 6 | Sunday, August 7, 2022 | |
| 7 | Monday, August 8, 2022 | This is the last day to file. |
1-2. Condition: Items must be returned in their original, unused condition, including packaging, tags, and any included accessories.
1-3. Non-returnable items include:
- Personalized or custom-made products
- Perishable goods (e.g., food, plants)
- Digital products and downloadable content
- Health and hygiene items (e.g., personal care products)
- Undergarments
1-4. Reason for return or refund falls under one of the points for “Acceptable Reasons for Returns”,
1-5. Return or refund form is properly accomplished and submitted from the user’s account with A2Z2GO,
1-6. Photos and evidences of product to support Acceptable Reasons for Returns or Refunds,
1-7. Returns without prior authorization may not be accepted.
1-8. Once a return request is approved, buyers will receive a Return Authorization Number (RAN) and return shipping instructions.
2. Acceptable Reasons for Returns or Refunds
The following are the only acceptable reasons for returning a product or applying for a refund:
2-1. Damaged - Items ordered and delivered are with noticeable physical damages resulting from improper handling by either the vendor, A2Z2GO’s employees, or the delivery team. Physical damages to look out for include noticeable dents and scratches on the items.
2-2. Faulty - Items ordered and delivered do not function the way they were supposed to as described on the product’s description page.
2-3. Poor Quality - Items ordered and delivered are noticeably of inferior quality compared to what was indicated on the product’s description page. Different from Vendor’s Photos - Items ordered and delivered does not have any semblance to the product’s photo/s as shown on the product description page. Buyer should take note to read the product’s description properly for any notes on differences that may arise from the uploaded product photos to the actual product delivered because of lighting issues and the like.
2-4. Wrong product - Item/s delivered is a completely different product and does not match the description indicated on the product description page of the item/s ordered. Examples of this instance include wrong size, wrong color, completely different product.
2-5. Missing Item - Item ordered and delivered is incomplete (e.g. missing quantity or accessories)
2-7. Expired - Expiration date or the best before date of the perishable item/s ordered has passed the date the item/s were delivered by A2Z2GO.
3. Below are not acceptable reason for returning a product or applying for a refund
3-1. Change of heart - For whatever reason, buyer realizes that he does not want or need the item/s ordered and delivered anymore.3-2. If it has been determined from A2Z2GO’s investigation that the item/s ordered and delivered are being returned or refunded due to reason/s that arise from the buyer’s action, the claim for return or refund will not be accepted.
3-3. Furthermore, a record of claims for returns or refunds, both valid and rejected, are kept by A2Z2GO to keep track of potential fraudulent accounts or claim patterns.
4. Application for Return
4-1. Application for return must be submitted online through the user’s A2Z2GO account. A2Z2GO will review each customer's application to determine whether or not the claim for return is valid. Evaluation takes 1 to 4 working days upon receipt of application.4-2. Buyers are only allowed to file either the return or refund of a specific order only once.
4-3. Once a decision has been made after the initial investigation of A2Z2GO’s team, the buyer is allowed to dispute the initial findings by submitting additional evidence. The additional evidence must be different from the evidence submitted during the initial application. Upon receipt of the new evidence submitted by the buyer himself to A2Z2GO’s team, the appeal will be reviewed and a response will be given no later than 2 working days after.
5. Liability for Return Shipping fee
5-1. In the event of a valid return concern from the buyer, validated by the A2Z2GO team, the vendor will be the entity who will shoulder the shipping fee that buyer incurred to return the item.5-2. In situations where change of mind is the reason for returning an item, the vendor will have the right to accept or reject the return. If the vendor accepts the buyer’s return, the burden of covering the shipping fee cost to return the item will fall on the buyer.
5-3. Return shipping costs are generally the responsibility of the buyer unless the item is defective or an error was made by the seller. A pre-paid return shipping label will be provided by A2Z2GO for defective items or seller errors. For other returns, buyers are responsible for the return shipping costs.
5-4. Original shipping fees are non-refundable, except in cases where the return is due to an error by the seller or a defective item.
6. Application for Refund
6-1. Buyer’s will only be refunded after A2Z2GO has confirmed that request for return/refund meets A2Z2GO return or refund policy and has received the returned item. The refund will only be made to the wallet. A2Z2GO does not accommodate requests for refunds to be deposited elsewhere even with buyer’s instructions or special requests.6-2. Inspection: Returned items will be inspected upon receipt to ensure they meet the return policy requirements.
6-3. Refunds: Refunds will be issued within 5-7 business days after the returned item is received and inspected. The refund will be processed to wallet.
6-4. Partial Refunds: If items are returned damaged or missing components, a partial refund may be issued.
6-5. Buyers are only allowed to file either the return or refund of a specific order only once.
7. Seller Responsibilities
7-1. Return Policy: Sellers must clearly outline their return policy on their storefront page and adhere to the guidelines provided by A2Z2GO.7-2. Customer Service: Sellers are expected to provide timely responses to return and refund inquiries and cooperate with A2Z2GO in resolving disputes.
8. Marketplace Responsibilities
Mediation: A2Z2GO will mediate disputes between buyers and sellers and ensure compliance with this policy.
Policy Enforcement: A2Z2GO reserves the right to enforce this policy and take action against sellers who consistently fail to comply.
9. Dispute Resolution
9-1. Buyers and sellers with unresolved issues may contact A2Z2GO customer support for assistance.9-2. If a resolution cannot be reached, disputes may be escalated to a third-party arbitration service as specified by A2Z2GO
10. Policy Updates
A2Z2GO reserves the right to update or amend this policy. Changes will be communicated to users and take effect on the date specified.
9. Contact Us
For any questions regarding this policy, please contact our customer service team at Customer.Service@a2z2go.com or +639178725259.
A2Z2GO appreciates your cooperation and understanding in ensuring a positive experience for all users.