My Cart

Welcome to a2z2go.com, an online platform for buyers and vendors (both referred to as “Users” herein) for both purchasing and selling their goods. Before proceeding with the use of a2z2go’s services, users are required to read and acknowledge the Terms of Service and Data Privacy Policy

User Account
How do I create an account with Google or Gmail?
  • Kindly make sure that you have a Google account 
  • Click on “Register” at the upper right side of the webpage 
  • Click on “Login with Google”. A pop up window will appear 
  • Click on the Google account that you’d like to register with
How do I login with Facebook?
  • Kindly make sure that you have a Facebook account 
  • Click on “Register” at the upper right side of the webpage 
  • Click on “Login with Facebook”. A pop up window will appear
  • If you are not logged in beforehand, you’ll be asked to input your Facebook username and password in a separate pop up window
What do I do if I forget my username and/or password?
  • Go to the homepage 
  • Click on “Login”
  • Click on “Forgot Your Password?”
  • Indicate the email address link to the account and type the CAPTCHA
How to add a new delivery address for logged in users?
  • Go to cart then proceed to check out
  • Click on "+ New Address"
  • Type in the new address then click "Save"
Who is entitled to reward points?
  • Only users who have registered an account with a2z2go are able to get and make use reward points
  • Users without an account with a2z2go are not able to get and make use of reward points
  • Users who do not log in when making purchase on a2z2go will not be able to get and use any reward points, even if they already have a registered account with a2z2go
Where can I find my reward points?
  • At the left side of the buyer's page, go to "My Rewards"
How do I use my reward points?
  • When you are going to checkout your order, you have to scroll down
  • At the bottom you will see apply point for discount click it
  • Enter number of points in the box to discount it to your payment
  • Click on "Apply Point" and proceed to pay
Checkout
How do I edit the quantity of a product that's already in my cart?
  • Click on the shopping cart icon on the top right side of the webpage
  • Click on “View and Edit Cart”
  • Input your new quantity on the box with up and down arrows under the column “Qty”
  • Click on “Update Shopping Cart”
How do I remove a product that's already added in the cart?
  • Click on the shopping cart icon on the top right side of the webpage
  • Click on “View and Edit Cart”
  • Click on the trash bin icon under the product that you want to remove
  • Click on “Update Shopping Cart”
How do I specify the delivery time of my order?
  • Click on the shopping cart icon on the upper right side of the webpage
  • Click on “Go to Checkout”
  • Under “Shipping”, review the preselected shipping address, if any.
  • If there is no preselected address, kindly type in the address details. Select the options shown to you in the drop down list.
  • Longitude and latitude will be automatically filled in by the system
  • You will also be asked to choose the delivery date and time for this order.
  • Kindly take note to choose a delivery date that is past the estimated delivery shown to you by the system
  • If you do not specify a delivery date, a2z2go will deliver it a few days after the estimated delivery date shown on the system
How to input your shipping address?
  • Click on "Go to Checkout"
  • For first time users, input name, contact number, shipping address, and delivery schedule
  • No need to input shipping details in your second order if you already saved your contact information before
How can I change the indicated delivery address if checkout is still in process?
  • Click on the shopping cart icon on the upper right side of the webpage
  • Click on “Go to Checkout”
  • Click on “+ New Address” to type in the new deliver to address
  • Select the address you just added before proceeding to pay
What payment channels are supported by a2z2go?
  • Wallet: GCash, Coins.ph
  • Over the Counter (Payment): SM Bills Pay, Cebuana Lhuillier, 7-Eleven, ECPay, Cliqq, M Lhuillier, Direct Agent 5, TrueMoney, Posible, eTap, Express Pay
  • Over the Counter (Bank): BDO, Philippine National Bank, UCPB
  • Online Banking: BPI, Unionbank
  • Online Bills Payment (Mobile App): BDO, Philippine National Bank, Security Bank, UCPB
  • BancNet
How to checkout using Gcash?
  • On your cart, click on “Go to Checkout”
  • Click on “Pay” after finalizing your checkout details
  • Click on “Accept Terms and Conditions”
  • Click on “Gcash”
  • Input your 11 digit Gcash mobile number and follow the further instructions to be given by GCash
How to checkout using online bank transfer?
  • On your cart, click on “Go to Checkout”
  • Click on “Pay” after finalizing your checkout details
  • Click on “Accept Terms and Conditions”
  • Click on the online bank transfer payment method you’ll be paying with
  • Click “Continue” and fill up the details needed
Can I change the indicated deliver to address once checkout has been made?
  • Changing of the deliver to address is not allowed once checkout has been made and/or payment has been finalized.
  • Before making a checkout, please make sure your delivery address is correct.
  • Should you have any concerns, kindly contact our customer support team.
Where can I view the comments left by the vendor on my order?
  • At the left side of the buyer’s page, go to “My Orders”
  • Click on “View Order” of the product that has a comment by the vendor then scroll down
  • Scroll to the bottom part of the page, under “About Your Order”, to see if the vendor has left a comment for the specified order
Site Features
How to leave a product review?
  • Click the on the specified product
  • Under "Reviews", input your name, summary, and review details
  • Click on “Submit Review”
  • Reviews will only be displayed once reviewed and approved by a2z2go’s internal team
How to rate a product?
  • Click on the specified product
  • Under "Reviews", click on number of stars you wish to give the product
  • 5 stars is the highest rating that you can give and 1 is the lowest
How to add an item to your wishlist?
  • Click on the heart icon at the upper right side when you hover over the product
  • Alternatively, you can click on “Add to Wishlist” in the product details page
How to use the advanced search options?
  • Click on the “Advanced Search" button at the top part of the website
  • Fill out the information needed to search for the product
How to view a specific vendor's page?
  • Click on the “Sell on a2z2go" at the top part of the website
  • Type the name of the vendor under the “Search Vendors” column on the left side or scroll down you will see a list of vendor’s page there to choose from
How do I contact a2z2go support if I have any questions?
  • Click the red circle at the lower right corner of the page
  • Fill out the information needed
  • Then write your concerns in the message box then submit
  • Or you can contact customer service no. or email by clicking customer service at the lower part of the page
How do I compare products?
  • Click on "Compare" at the top header of the page
  • Put products on it by clicking on the two arrow icon